You need to track this through three entities in a clear sequence:

1) company/registrar (RTAs), 2) your Depository Participant (DP / broker), 3) your own eligibility (record date).

Follow these steps:

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1. Confirm that you were eligible for the bonus

For a 1:10 bonus, you must have held shares in your demat or physical form on the record date declared by Themis Medicare for that specific bonus issue.

Action:

- Check the record date and ex‑bonus date for that bonus on any corporate action site (BSE, NSE, or company’s investor section).

- Verify:

- Your folio number (for old physical holdings)

- Or your demat holding statement

shows that you held the shares on or before the record date.

If you were not on record as a shareholder on that date, you will not receive the bonus, even if you had physical shares earlier.

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2. Check how the physical shares were converted to demat

Many times, when physical shares are dematerialised after the record date, bonus shares may still be in the physical folio first, and then need to be mapped to your demat.

Action:

- Identify:

- When you submitted the physical certificates for demat (date on Dematerialisation Request Form – DRF).

- When the shares actually got credited to demat (date on your demat statement).

- If the demat credit date is after the record date, you may still be eligible through the old physical folio, and bonus shares may have been:

- kept in a suspense account, or

- lying as unclaimed because your KYC/bank/demat details were not updated with registrar.

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3. Contact your broker / DP first

Your first point of contact is always your DP (the one where you hold your demat account – e.g. Zerodha, ICICI Direct, HDFC Sec, etc.).

Ask them (in writing/email, so you have proof):

- For details of the corporate action credit of bonus shares for your Themis Medicare ISIN.

- Whether any corporate action failed / rejected for your account.

- To share the credit/distribution report from NSDL/CDSL for that bonus issue corresponding to your demat ID.

They can tell you clearly whether:

- Bonus shares were ever credited and then reversed, or

- Were never credited because your beneficiary details were not on record on the record date.

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4. Parallelly contact the Registrar & Transfer Agent (RTA)

The bonus shares are processed by the company’s Registrar & Transfer Agent (RTA) (for example, Link Intime, KFin, Bigshare, etc. – check which RTA handles Themis Medicare).

Action:

- Write an email to the RTA with:

- Your name, PAN, old physical folio number, and copy of the physical share certificate (if available).

- Your Client ID + DP ID (demat account details).

- A demat holding statement showing your current Themis Medicare holdings.

- A clear request: “Status of bonus shares (1:10) for my holding in Themis Medicare – kindly confirm whether bonus shares were allotted, and if yes, in which form and to which account.”

Ask them specifically:

- Whether bonus shares were:

- issued in physical mode in your folio and remain unclaimed, or

- credited to some demat account, or

- kept in a suspense/unclaimed account (e.g., due to incomplete KYC/bank details).

If they confirm bonus was allotted but not credited to demat, they will guide you on:

- Required forms (like Transfer/Transmission/Claim forms),

- KYC documents, bank details, and

- Process to credit those shares to your demat.

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5. If there is a mismatch / dispute

If you have:

- Proof of holding on record date (e.g., holding statement or stamped demat request before record date), and

- The RTA / company is denying allotment,

You can then:

1. Escalate to Themis Medicare’s Investor Relations / Company Secretary (email given on their website under “Investor Relations”).

2. If still unresolved, you may raise a complaint on:

- SEBI SCORES portal (online complaint system).

- Attach all supporting documents:

- Old physical certificate copy

- DRF/acknowledgment from DP

- Demat statement

- Email trail with DP and RTA

- Any letter from company/RTA.

SEBI will then route it to the company/RTA and you will get a formal reply.

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6. Simple checklist of what you should do now

1. Collect documents:

- Physical certificate copy (if available)

- DRF / acknowledgment from DP for demat

- Demat holding statement (around record date and current)

- PAN, address, email, mobile.

2. Email your DP/broker:

- Ask for corporate action details of the Themis Medicare bonus (1:10) for your demat ID.

- Ask if any credit failed or was never received.

3. Email the RTA of Themis Medicare:

- Provide all details and ask status of bonus allotment for your folio/demat.

4. Escalate if needed:

- To Company Secretary / Investor Relations.

- Then to SEBI SCORES with all documents.

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This entire process is standard for any case where bonus shares relating to old physical holdings are not seen in demat. Resolution is typically through RTA once your eligibility is established and KYC is in order.

If you have any further queries, please connect with us on 022-6290-10141 (Timings : 09.00 AM to 05.00 PM) or you can email us on info@cniinfoxchange.com